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Housekeeping Live

Housekeeping, in nine stages

From a room that keeps its own story to a system that predicts how long each clean will take — all nine stages shipped, on one database with the front desk.

Housekeeping software is usually a status board bolted onto the PMS: dirty, clean, inspected. This one was written to a requirements document with fifty-odd sections, in nine stages, each shipped and each tested, and every stage reads the one thing the first stage wrote — the room's story.

The nine stages

  1. The story, the people, the verbs — every room keeps a record of everything that happened to it; attendants and supervisors are people with skills and shifts; one tap per step moves a visit through its stages.
  2. Which clean a room is owed — checkout, stay-over, turndown, deep clean; what each consists of; the rules that decide, every morning, which one each room gets.
  3. Photographs and inspection — a photograph is a moment on the story; a room is ready because it passed an inspection sheet with a score and a pass mark.
  4. The store, the minibar, linen and the cost of a clean — what the room was given, what the guest drank, linen out and back, and what one clean cost.
  5. Faults, preventive work, public areas, lost and found — what was found broken, what is done before it breaks, the lobby cleaned on the hour, what was left behind.
  6. Credits, fairness and the plan — a room is worth credits, some come first, the rooms are shared out fairly, and the day is planned, handed over and reported.
  7. The guest, the clock and the world — the guest asks for something, is remembered, every open thing has a clock, and the world is told by webhook.
  8. The map and the numbers — the floor is a map, the day is one screen, the numbers are kept, and the group is compared against its standard.
  9. Prediction — how long this attendant takes on this clean in this room, what the week will need, and a move recommended every hour.

Where it lives

Six screens on the same database as the front desk: the phone, the desk, the setup, the store, the people and the dashboard — none of them a second system. The phone works without a signal and speaks the floor's languages.

More on Housekeeping

The room keeps its own storyOpen any room and read, in order, everything that happened to it — who was sent, what they found, when they paused, who passed it, what broke, what the guest asked for. Which clean a room is owedA checkout clean, a stay-over, a turndown and a deep clean are different work; the rules decide every morning which one each room gets, and say why. The phone on the floorOne tap per step, the room read live, and a phone that works without a signal and speaks the floor's languages. Who assigns, and who passes a roomCleaning your own room and calling it inspected is not an inspection. A supervisor passes a room on a sheet with a score, a pass mark and critical lines. The day is opened, planned, handed over and reportedThe night audit opens housekeeping's day with the cleans, the preventive work and the public-area rounds; the supervisor plans it from the bookings and hands it over in writing. The rooms are shared out fairlyA room is worth credits, some come first, and the hotel can share out the day itself — a suite to somebody trained for a suite, a VIP never to a trainee. The guest asks for something, and the world is toldA request is a ticket with a clock; the guest is remembered; every open thing is swept for its deadline; and a webhook tells anything outside that wants to know. The floor is a map, and the day is one screenRooms placed on a grid per floor, coloured by their live state; one dashboard for the day; the numbers kept; and the group compared against its standard. The minibar, linen, and what a clean costsWhat the room was given, what the guest drank, linen out to the laundry and back, and the cost of one clean added up from what went in. Faults, preventive work, and the lobby cleaned on the hourThe attendant raises the AC ticket from the room in one tap; engineering fixes it and housekeeping rechecks; the schedule generates the deep cleans and the servicing; public areas are swept by scanning a code on the wall. The day is predicted, and a move is recommendedHow long this attendant takes on this clean in this room, from the last ninety days of the story; what the week will need from the store; and a recommendation every hour. Who cleans well, and what keeps failingInspection scores by attendant and by area, over time — so training is aimed at the line that fails, not at the floor in general.