Housekeeping Live

The guest asks for something, and the world is told

A request is a ticket with a clock; the guest is remembered; every open thing is swept for its deadline; and a webhook tells anything outside that wants to know.

Towels, water, a pillow, a cot, an iron, "clean my room now", "come back after four". Each is a kind from the hotel's own catalogue, raised from the phone, the desk, a call or a message, with a source, an owner and a due time.

The clock

Every open thing has one. A request past its due time, a visit that has run past its target and a half, a room assigned an hour ago and not accepted, a fix waiting for its recheck — the sweep reads them every minute and writes each once: warning, overdue, escalated. Escalation goes up the hotel's own chain — the supervisor, then the executive housekeeper, then the manager.

Do not disturb

A DND is a request with an end time. The room is skipped on the board until the time passes, and offered a clean afterwards.

The guest is remembered

A guest who asked for a hard pillow in March is offered one in October. Preferences from requests are kept on the guest, across the group.

The world is told

A webhook is a subscription to the story: a URL, a secret, and the events it wants. Every matching event is delivered, signed, with the outcome kept — so a guest-messaging tool, an owner's dashboard or a maintenance contractor's system hears what happened without polling.

More on Housekeeping

Housekeeping, in nine stagesFrom a room that keeps its own story to a system that predicts how long each clean will take — all nine stages shipped, on one database with the front desk. The room keeps its own storyOpen any room and read, in order, everything that happened to it — who was sent, what they found, when they paused, who passed it, what broke, what the guest asked for. Which clean a room is owedA checkout clean, a stay-over, a turndown and a deep clean are different work; the rules decide every morning which one each room gets, and say why. The phone on the floorOne tap per step, the room read live, and a phone that works without a signal and speaks the floor's languages. Who assigns, and who passes a roomCleaning your own room and calling it inspected is not an inspection. A supervisor passes a room on a sheet with a score, a pass mark and critical lines. The day is opened, planned, handed over and reportedThe night audit opens housekeeping's day with the cleans, the preventive work and the public-area rounds; the supervisor plans it from the bookings and hands it over in writing. The rooms are shared out fairlyA room is worth credits, some come first, and the hotel can share out the day itself — a suite to somebody trained for a suite, a VIP never to a trainee. The floor is a map, and the day is one screenRooms placed on a grid per floor, coloured by their live state; one dashboard for the day; the numbers kept; and the group compared against its standard. The minibar, linen, and what a clean costsWhat the room was given, what the guest drank, linen out to the laundry and back, and the cost of one clean added up from what went in. Faults, preventive work, and the lobby cleaned on the hourThe attendant raises the AC ticket from the room in one tap; engineering fixes it and housekeeping rechecks; the schedule generates the deep cleans and the servicing; public areas are swept by scanning a code on the wall. The day is predicted, and a move is recommendedHow long this attendant takes on this clean in this room, from the last ninety days of the story; what the week will need from the store; and a recommendation every hour. Who cleans well, and what keeps failingInspection scores by attendant and by area, over time — so training is aimed at the line that fails, not at the floor in general.