Housekeeping Live

Which clean a room is owed

A checkout clean, a stay-over, a turndown and a deep clean are different work; the rules decide every morning which one each room gets, and say why.

Every visit used to be "service". A checkout clean takes forty minutes and a stay-over light clean takes twelve; a deep clean is a morning; a turndown is five minutes at dusk. Each is a service type the hotel owns — renamed, retimed, re-credited — seeded from one built-in list the day the hotel first needs it.

What a clean consists of

Each service type has a checklist: the bathroom, the bed, the surfaces, the minibar, the amenities, the balcony. The attendant ticks through it on the phone; the supervisor inspects against it; the SOP behind each line is kept beside it.

The rules say which clean

Every morning the day is opened with each room's visit decided by rule: a departure is owed a checkout clean; a stay-over on its third night a full clean rather than a light one; a room vacant four days a deep clean; a VIP a turndown. The rule that decided is written on the visit, so "why did 304 get a light clean" has an answer.

One rule engine

The same rules table carries assignment, priority, the clock and escalation in the later stages — one place the hotel writes its policy.

More on Housekeeping

Housekeeping, in nine stagesFrom a room that keeps its own story to a system that predicts how long each clean will take — all nine stages shipped, on one database with the front desk. The room keeps its own storyOpen any room and read, in order, everything that happened to it — who was sent, what they found, when they paused, who passed it, what broke, what the guest asked for. The phone on the floorOne tap per step, the room read live, and a phone that works without a signal and speaks the floor's languages. Who assigns, and who passes a roomCleaning your own room and calling it inspected is not an inspection. A supervisor passes a room on a sheet with a score, a pass mark and critical lines. The day is opened, planned, handed over and reportedThe night audit opens housekeeping's day with the cleans, the preventive work and the public-area rounds; the supervisor plans it from the bookings and hands it over in writing. The rooms are shared out fairlyA room is worth credits, some come first, and the hotel can share out the day itself — a suite to somebody trained for a suite, a VIP never to a trainee. The guest asks for something, and the world is toldA request is a ticket with a clock; the guest is remembered; every open thing is swept for its deadline; and a webhook tells anything outside that wants to know. The floor is a map, and the day is one screenRooms placed on a grid per floor, coloured by their live state; one dashboard for the day; the numbers kept; and the group compared against its standard. The minibar, linen, and what a clean costsWhat the room was given, what the guest drank, linen out to the laundry and back, and the cost of one clean added up from what went in. Faults, preventive work, and the lobby cleaned on the hourThe attendant raises the AC ticket from the room in one tap; engineering fixes it and housekeeping rechecks; the schedule generates the deep cleans and the servicing; public areas are swept by scanning a code on the wall. The day is predicted, and a move is recommendedHow long this attendant takes on this clean in this room, from the last ninety days of the story; what the week will need from the store; and a recommendation every hour. Who cleans well, and what keeps failingInspection scores by attendant and by area, over time — so training is aimed at the line that fails, not at the floor in general.