Channel manager Live

A booking arrives, and is on the chart in the same request

The channel's booking is applied inline — guest, room, price, tax and payer — and the acknowledgement says whether it landed, and if not, why.

When an OTA sells a room, the channel pushes the booking to the hotel. The push is answered in the same request with one of three things: it is on the chart in room such-and-such; it is on the chart waiting for a room because the type is full; or it was refused, with the sentence that says why. "Waiting" no longer means "a timer will get to it".

What is applied

The guest — matched on name, phone and address together; an address alone is never a person, because OTAs send their own relay address on every booking.
The room — given from the type's free rooms; if none, the booking sits in its type's lane on the chart, draggable, visible.
The price — as the channel stated it, per night, with the tax as the channel stated it; a stated tax of zero is a price with the tax inside it.
The payer — the OTA, if the OTA collected; the guest at the desk, if not. The card says which, and how much is due from whom.

Modifications and cancellations

A modification is not a resend. The change is applied to the stay it belongs to — new dates, new room type, new price — and the stay's timeline says what the channel changed. A cancellation cancels that stay and the room goes back on sale; the no-show the audit marks on a channel booking is reported back to the channel.

A booking refused at the door can come back

A push refused for a key that did not match, or a hotel that was not mapped, is kept whole — every knock at the door is logged, not only the ones we opened — and can be applied afterwards from the log when the cause is fixed.

More on Channel manager

The channel managerPart of the product, not a second subscription: rates, inventory and restrictions out; bookings, modifications and cancellations in; every call kept. What is pushed, and whenRates, rooms and restrictions go the moment they change. The channel is told more than we have on purpose, and told less when the house keeps rooms back. A queue that is not moving says soEvery push has a status, an attempt count and the error; a queue that has stalled is a sentence on the screen, not a silence. The sync logEvery call both ways, hotel by hotel, with the request body and the response body — a dispute with a channel is settled by reading. The OTA is who we collect from, not who the invoice is forAn OTA that collected from the guest is the payer; the guest is still the person on the invoice; the commission is what the channel said, never a silent zero. An oversell is not a failureAn overbooking allowance per type, and a booking that lands into a full type goes on the chart waiting for a room — visible, draggable, decided by the desk. The channel's credentials live in the productThe connection's keys are in an encrypted vault the application role cannot read, with a trail that survives a key change. AxisRoomsThe connector the two Asar hotels trade through today — sixteen of nineteen endpoints built, real bookings from six OTAs since 10 September 2026, every push acknowledged.