Booking engine & CRS Live

A refused booking can come back

A push refused at the door — a key that did not match, a hotel not yet mapped — is kept whole and applied from the log once the cause is fixed.

On one morning a channel sent four bookings and the hotel refused all four, because a key had been changed on one side and not the other. Every product refuses things; the question is what it keeps.

What is kept

Every knock at the door — not only the ones we opened. The whole payload, the time, the reason for the refusal. A body that fails to parse is still stored, so it can be read afterwards rather than lost with its error.

What can be done

Once the cause is fixed, the refused push is applied from the log — the same code path as a live push, with the same guest matching, the same room allocation, the same price handling. The guest is on the chart with the channel's original reference, and the log says it was applied late and by whom.

Where else this applies

An order pushed by a food aggregator with an item the outlet had not mapped is refused naming the item, kept whole, and applied once the item is mapped.

More on Booking engine & CRS

The hotel's own booking pageA guest searches, sees the hotel's own rates for their party and dates, and reserves — with no commission on the price and nothing typed twice. Payment links and gatewaysA hotel takes money its own way — Razorpay or PhonePe on its own account — with a link the guest can settle from before they arrive, receipted straight to the folio. The confirmation, and the reply that reaches a personA reservation tells the guest, on the hotel's letterhead, from an address whose replies reach the desk — and every email the hotel sends is on the log. Central reservationsOne desk over every hotel in the group: every booking on one screen, and a booking taken into a hotel nobody is standing in — with that hotel's own business date respected. Group availability, priced, in one searchFull on the 14th? The sister property four kilometres away has four rooms at eight hundred less — and the refusal for the full hotel is in the booking engine's own words. Where the business came fromWalk-in, phone, the hotel's page, a company, an agent, an OTA — on every booking, coloured on the chart, cut by every report, and deciding who is billed.