Booking engine & CRS Live

Central reservations

One desk over every hotel in the group: every booking on one screen, and a booking taken into a hotel nobody is standing in — with that hotel's own business date respected.

A group of hotels sells from one phone. The person answering it needs to see what every hotel can sell, book into any of them, and never touch a hotel's day from outside it. The central desk is that person's screen.

Every booking in the group

One list, every hotel the reader may see, filterable by hotel, status, source, date and search — a guest's name, a company, a reference. What was taken last is first, so the nine bookings the channel delivered this morning are at the top and not on page four. Each row says when it was taken, when it last changed and what changed.

Booking into a hotel from outside it

The central desk takes a booking into any hotel in the group with the same quote and the same rules as that hotel's own desk. What it will not do is act on that hotel's day: check-in, the folio and the night audit belong to the hotel and its business date, and the central desk respects the date the hotel is on.

Who may see what

Row-level security decides. A hotel login sees its own hotel; a group login sees the group; a platform user sees nothing until a hotel has let them in. The screen has no filter that could be widened by calling the API directly.

More on Booking engine & CRS

The hotel's own booking pageA guest searches, sees the hotel's own rates for their party and dates, and reserves — with no commission on the price and nothing typed twice. Payment links and gatewaysA hotel takes money its own way — Razorpay or PhonePe on its own account — with a link the guest can settle from before they arrive, receipted straight to the folio. The confirmation, and the reply that reaches a personA reservation tells the guest, on the hotel's letterhead, from an address whose replies reach the desk — and every email the hotel sends is on the log. Group availability, priced, in one searchFull on the 14th? The sister property four kilometres away has four rooms at eight hundred less — and the refusal for the full hotel is in the booking engine's own words. A refused booking can come backA push refused at the door — a key that did not match, a hotel not yet mapped — is kept whole and applied from the log once the cause is fixed. Where the business came fromWalk-in, phone, the hotel's page, a company, an agent, an OTA — on every booking, coloured on the chart, cut by every report, and deciding who is billed.