Booking engine & CRS Live

Payment links and gateways

A hotel takes money its own way — Razorpay or PhonePe on its own account — with a link the guest can settle from before they arrive, receipted straight to the folio.

Every hotel already has a payment provider, chosen before it chose a PMS. So the product does not have a gateway; it has a module for each provider, and a hotel connects its own account.

What a link does

A booking can carry a request for money — an advance, a deposit, the full stay. The guest gets a link by email; the gateway takes the payment; the result lands on the folio as a receipted payment with the method and the gateway's reference, and the hold on the room becomes a confirmed booking.

What happens when nothing arrives

The attempt is chased until somebody knows: the system asks the gateway again, records every attempt, and when the hold's hour passes with nothing paid, the room goes back on sale. A payment that arrives late, or twice, is matched to its attempt and never taken twice.

In the books

The gateway pays out net. The difference between what the guest paid and what reached the bank is the fee, and the books post it as a fee against the gateway's control account when the settlement is matched — the ₹10,000 the guest paid and the ₹9,764 the bank received are both explained.

Providers today

Razorpay and PhonePe. A provider is a module against a registry; the next one is the next module.

More on Booking engine & CRS

The hotel's own booking pageA guest searches, sees the hotel's own rates for their party and dates, and reserves — with no commission on the price and nothing typed twice. The confirmation, and the reply that reaches a personA reservation tells the guest, on the hotel's letterhead, from an address whose replies reach the desk — and every email the hotel sends is on the log. Central reservationsOne desk over every hotel in the group: every booking on one screen, and a booking taken into a hotel nobody is standing in — with that hotel's own business date respected. Group availability, priced, in one searchFull on the 14th? The sister property four kilometres away has four rooms at eight hundred less — and the refusal for the full hotel is in the booking engine's own words. A refused booking can come backA push refused at the door — a key that did not match, a hotel not yet mapped — is kept whole and applied from the log once the cause is fixed. Where the business came fromWalk-in, phone, the hotel's page, a company, an agent, an OTA — on every booking, coloured on the chart, cut by every report, and deciding who is billed.