Booking engine & CRS Live

Where the business came from

Walk-in, phone, the hotel's page, a company, an agent, an OTA — on every booking, coloured on the chart, cut by every report, and deciding who is billed.

A hotel's month is not one number; it is where the number came from. Every booking carries its source, set when it is taken, editable by a role that may, and defaulting sensibly — a booking from the page is direct, a booking from the channel is that OTA, a booking with a company on it is corporate.

Where it is read

The chart colours the bar by it, so a glance across a week says how much of it the OTAs sold.
The revenue and production reports cut by it — source, OTA, company, agent.
The channel report reads OTA production against commission.
The CRM reads what a company or an agent is worth from it.

What it decides

Who is billed. A company booking's bill can be transferred to the company's account; an OTA's booking is prepaid or pay-at-hotel as the OTA said; an agent's booking carries the agent's commission. The source is not a label — it is the first fact the invoice reads.

More on Booking engine & CRS

The hotel's own booking pageA guest searches, sees the hotel's own rates for their party and dates, and reserves — with no commission on the price and nothing typed twice. Payment links and gatewaysA hotel takes money its own way — Razorpay or PhonePe on its own account — with a link the guest can settle from before they arrive, receipted straight to the folio. The confirmation, and the reply that reaches a personA reservation tells the guest, on the hotel's letterhead, from an address whose replies reach the desk — and every email the hotel sends is on the log. Central reservationsOne desk over every hotel in the group: every booking on one screen, and a booking taken into a hotel nobody is standing in — with that hotel's own business date respected. Group availability, priced, in one searchFull on the 14th? The sister property four kilometres away has four rooms at eight hundred less — and the refusal for the full hotel is in the booking engine's own words. A refused booking can come backA push refused at the door — a key that did not match, a hotel not yet mapped — is kept whole and applied from the log once the cause is fixed.