Booking engine & CRS Live

The confirmation, and the reply that reaches a person

A reservation tells the guest, on the hotel's letterhead, from an address whose replies reach the desk — and every email the hotel sends is on the log.

A booking taken anywhere — the desk, the page, a channel — can be confirmed by email in the hotel's own name. The mail says the stay, the plan, what it includes, the price, the cancellation policy and how to pay, and carries the hotel's logo and footer.

The reply reaches a person

A reply goes to the desk's shared address — or to the reservations person who took the booking, if that person has asked for their own. A guest who answers "can I arrive at eleven" is answered by a person, not by a bounce.

Every mail is on the log

What was sent, to whom, when, and whether it was delivered or bounced, is on the operations log with everything else. A guest who says they never got it is answered by reading.

Sending

Mail goes out through a sending service on a timer, from a verified sending domain, in the hotel's name with the hotel's reply address.

More on Booking engine & CRS

The hotel's own booking pageA guest searches, sees the hotel's own rates for their party and dates, and reserves — with no commission on the price and nothing typed twice. Payment links and gatewaysA hotel takes money its own way — Razorpay or PhonePe on its own account — with a link the guest can settle from before they arrive, receipted straight to the folio. Central reservationsOne desk over every hotel in the group: every booking on one screen, and a booking taken into a hotel nobody is standing in — with that hotel's own business date respected. Group availability, priced, in one searchFull on the 14th? The sister property four kilometres away has four rooms at eight hundred less — and the refusal for the full hotel is in the booking engine's own words. A refused booking can come backA push refused at the door — a key that did not match, a hotel not yet mapped — is kept whole and applied from the log once the cause is fixed. Where the business came fromWalk-in, phone, the hotel's page, a company, an agent, an OTA — on every booking, coloured on the chart, cut by every report, and deciding who is billed.