Night audit & operations Live

A day is closed only after it has ended

The business date is the trap every hotel system falls into; this one refuses to close a day before the hotel's midnight, and can undo the last close.

Every hotel keeps its own business date, and it is not the calendar's: the day ends when the hotel says it ends, in the hotel's own time zone. A stay cannot be moved behind it, a posting cannot land in it once it is closed, and the central desk booking into the hotel from another city respects it.

The refusal

An audit run before the day has ended is refused with a sentence: the day is not over. The rule was written after a day was closed early in a live hotel and every posting on it was a night nobody had slept yet.

Reversing

The last audit for a hotel can be reversed by the administrator: what it posted is reversed, the date moves back, and the log says who did it and why. Then it is run again on the right facts. It has been used for real, on a live hotel, on a day that was closed on the wrong date.

The audit could not finish its own day

Two breaks under one symptom — a timer that never fired and an audit that could not complete — were found together and fixed together; since then a hotel whose audit has not run is reported, not silent.

More on Night audit & operations

The night auditOne press, or none: the day closes itself at the hour the hotel sets, posts every night, marks the no-shows, tells the channel, and says what it did. The closed day can be read backThe night audit statement — the one document a manager reads every morning, an owner is sent, and an auditor asks for by the month. The owner's morning sheetOne sheet for the whole estate, in the owner's inbox after every night audit — today beside month-to-date, the rooms in green, the ratios in gold, the money in blue, and tomorrow's status under it. Every log is read on one pageBookings, rooms, mail, the channel manager, housekeeping, the books — every log the system keeps, on one screen, filtered by hotel, kind, person and day. Invoices for the dayEvery bill for the business date with its CGST/SGST split, what is paid and what is owed — and the GSTIN that can be added after the guest has gone. Form C and the foreign guestA foreign guest's arrival is reported to the FRRO in its own format, raised from the registration already taken, and kept as a register the hotel can read back. The desk stops until the day is closedWhen yesterday has not been audited, today's check-ins wait — because a room charged on the wrong date is a wrong invoice, and a wrong invoice is a credit note.