Night audit & operations Live

Every log is read on one page

Bookings, rooms, mail, the channel manager, housekeeping, the books — every log the system keeps, on one screen, filtered by hotel, kind, person and day.

The schema has kept a record of nearly everything since its first month — what the hotel did, what it sent, every room state change, every call the channel made and every push we made, every housekeeping event, every journal. Each was read on its own screen, if at all. Now there is one page.

What is on it

The booking log: taken, changed, moved, checked in, billed, corrected, by whom and from where.
The room log: every status change, from the desk or the floor.
The mail log: sent, delivered, bounced.
The channel log: every push and every inbound call, with the bodies.
The housekeeping story across every room.
The ledger's journals.

Filters

Hotel, kind, person, day, a search over the words. Support answers "what happened to booking 4471" by reading the page, not by asking the desk to remember.

The desk shares one address

Reservations at each hotel are read at one address; a person may take their own. Mail sent by the system says which address a reply goes to, and the log shows the reply landing.

More on Night audit & operations

The night auditOne press, or none: the day closes itself at the hour the hotel sets, posts every night, marks the no-shows, tells the channel, and says what it did. A day is closed only after it has endedThe business date is the trap every hotel system falls into; this one refuses to close a day before the hotel's midnight, and can undo the last close. The closed day can be read backThe night audit statement — the one document a manager reads every morning, an owner is sent, and an auditor asks for by the month. The owner's morning sheetOne sheet for the whole estate, in the owner's inbox after every night audit — today beside month-to-date, the rooms in green, the ratios in gold, the money in blue, and tomorrow's status under it. Invoices for the dayEvery bill for the business date with its CGST/SGST split, what is paid and what is owed — and the GSTIN that can be added after the guest has gone. Form C and the foreign guestA foreign guest's arrival is reported to the FRRO in its own format, raised from the registration already taken, and kept as a register the hotel can read back. The desk stops until the day is closedWhen yesterday has not been audited, today's check-ins wait — because a room charged on the wrong date is a wrong invoice, and a wrong invoice is a credit note.