Night audit & operations Live

The owner's morning sheet

One sheet for the whole estate, in the owner's inbox after every night audit — today beside month-to-date, the rooms in green, the ratios in gold, the money in blue, and tomorrow's status under it.

The owner sent the sheet they read every morning from the old system and asked for two things: that this is what the email after the night audit looks like, and that it covers every hotel. It does.

The sheet

One column of particulars: rooms sold, occupancy, ADR, RevPAR, room revenue, food revenue, other, total, tax, collections by tender, outstanding — today beside month-to-date, coloured the way the owner reads them. Under it, tomorrow: rooms to sell, arrivals, departures, closing occupancy.

The whole estate

One mail, every hotel the owner may see, one block per hotel and the group total.

Dressed for the inbox

The mail is built to be read on a phone in a mail client, with the hotel's name and the date in the subject, from an address a reply reaches a person at. Scheduled reports go out on the same timer; a report that could not be produced says why rather than sending an empty page.

More on Night audit & operations

The night auditOne press, or none: the day closes itself at the hour the hotel sets, posts every night, marks the no-shows, tells the channel, and says what it did. A day is closed only after it has endedThe business date is the trap every hotel system falls into; this one refuses to close a day before the hotel's midnight, and can undo the last close. The closed day can be read backThe night audit statement — the one document a manager reads every morning, an owner is sent, and an auditor asks for by the month. Every log is read on one pageBookings, rooms, mail, the channel manager, housekeeping, the books — every log the system keeps, on one screen, filtered by hotel, kind, person and day. Invoices for the dayEvery bill for the business date with its CGST/SGST split, what is paid and what is owed — and the GSTIN that can be added after the guest has gone. Form C and the foreign guestA foreign guest's arrival is reported to the FRRO in its own format, raised from the registration already taken, and kept as a register the hotel can read back. The desk stops until the day is closedWhen yesterday has not been audited, today's check-ins wait — because a room charged on the wrong date is a wrong invoice, and a wrong invoice is a credit note.